Technical Account Manager

Job Summary

Supporting onboarding and configuration efforts for new clients, the full-time salaried Technical Account Manager will assist with client accounts, provide technical support, and translate product capabilities into actionable solutions while working remotely.

Key responsibilities

• Support onboarding and configuration efforts for new clients, ensuring workflows align with business goals
• Provide guidance and technical support for a limited set of client accounts to maximize platform usage
• Identify workflow gaps and recommend improvements while serving as a proactive liaison between clients and internal teams

Required qualifications

• 1+ years in a client-facing technical support or service role, preferably within a SaaS environment
• Project management or coordination experience with the ability to manage timelines and shifting priorities
• Proven ability to navigate complex client scenarios with empathy and problem-solving skills
• Demonstrated aptitude for quickly learning new technologies and applying that knowledge effectively
• Experience with basic SQL, APIs, or Microsoft Office Suite is a plus