Technical Account Manager
Job Summary
Owning the post-sale technical relationship with strategic customers, the full-time salaried Technical Account Manager will drive customer success, optimize platform utilization, and manage technical advisory services while collaborating closely with Sales and CX Operations.
Key responsibilities
- Co-own success plans with Sales counterparts, tracking value realization and delivering against agreed outcomes
- Serve as a senior technical advisor, optimizing product architecture and identifying opportunities for deeper utilization
- Manage the technical relationship with customer architects and platform owners, ensuring renewal readiness and addressing risks proactively
Required qualifications
- 7+ years in a senior post-sales technical role such as TAM, Solutions Architect, or Customer Success Engineer
- Strong technical expertise in master data management and data integration, with direct experience in Semarchy products preferred
- Proven ability to translate technical capabilities into business outcomes for both technical and business stakeholders
- Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously
- Strong written and verbal communication skills, capable of leading workshops and representing the company in executive meetings
Complete Job Description
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