Technical Account Manager
Job Summary
Focusing on developing and maintaining critical customer-facing documentation, the full-time Technical Account Manager will create strategic account plans and collaborate with internal teams to ensure customer success in a fully remote capacity.
Key responsibilities:
- Create and manage key customer documents like Mutual Action Plans and Strategic Reviews
- Collaborate with Field Engineers on technical strategies and customer objectives
- Document and report qualitative and quantitative customer success metrics
Required qualifications:
- Strong working knowledge of Adobe Experience Cloud products, specifically AEP RTCDP and AJO
- Ability to understand customer technical environments, architectures, and integrations
- Familiarity with implementation patterns, APIs, and data flows
- Ability to troubleshoot and triage technical issues at a high level
- Experience with digital strategy and roadmap development within enterprise software solutions is preferred
Complete Job Description
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