Technical Account Manager
Job Summary
Leading the technical onboarding process, the full-time Technical Account Manager will ensure successful implementation and adoption of the platform for customers, while working remotely and engaging with stakeholders at all levels.
Key responsibilities:
- Lead the onboarding process, including new integrations, artifact creation, training, and troubleshooting
- Resolve technical challenges by integrating new data and optimizing existing integrations
- Establish relationships with technical counterparts to drive product adoption and advocate for customer needs
Required qualifications:
- Native level of Spanish and English
- High technical knowledge in DevOps, Cloud, and Observability tools
- At least 2 years of experience in customer-facing roles related to post-sale delivery and stakeholder management
- Hands-on experience with technical integrations and complex troubleshooting
Complete Job Description
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