Technical Account Manager
Job Summary
Leading the technical onboarding process, the full-time Technical Account Manager will ensure smooth implementation and customer success remotely by managing complex integrations and demonstrating product value.
Key responsibilities
- Lead the onboarding process, including new integrations, artifact creation, training, and troubleshooting
- Resolve technical challenges by integrating new data and existing systems while understanding customer requirements
- Establish relationships with stakeholders to drive product adoption and advocate for customer needs internally
Required qualifications
- Native-level proficiency in Spanish and English
- High technical knowledge in DevOps, Cloud, and Observability tools
- At least 2 years of experience in customer-facing roles, including post-sale and stakeholder management
- Hands-on experience with technical integrations and complex troubleshooting
Complete Job Description
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