Technical Account Manager
Job Summary
Serving as a trusted technical resource for a diverse portfolio of customers, the full-time remote Technical Account Manager will provide expert guidance on Zoom's products, manage complex technical challenges, and drive customer satisfaction through proactive consultations and internal advocacy.
Key responsibilities
- Act as a technical subject matter expert on Zoom's architecture, video collaboration, and audio solutions
- Own escalation pathways for complex technical challenges, ensuring timely resolution and clear communication
- Deliver technical consultations on architecture integration and service optimization to maximize customer value
Required qualifications
- Bachelor's degree in Engineering, Computer Science, or a related technology field, or equivalent experience
- 3+ years of experience in a client-facing technical role, preferably in technical customer support or account management
- Solid understanding of IP Telephony, SIP or H.323, and Audio/Video codecs, with hands-on troubleshooting experience
- Experience with UDP/TCP/IP networking and familiarity with telecommunications architecture, including VoIP
- Proficiency with video conferencing or unified communications platforms such as Cisco/Tandberg, Polycom, or Microsoft Teams
Complete Job Description
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