Technical Account Manager
Job Summary
Working remotely in a full-time capacity, the Technical Account Manager will maintain and enhance customer environments, coordinate platform maintenance, and provide proactive technical guidance to ensure optimal platform performance and customer satisfaction.
Key responsibilities
- Take ownership of customer service delivery across platform, professional, managed, and support services
- Oversee incident, problem, and change management processes, driving resolution and root-cause analysis
- Collaborate with internal teams to deliver a Customer First strategy and represent the brand with customers at a senior level
Required qualifications
- 8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
- Experience with service providers or cloud resellers, supporting enterprise clients in B2B
- Proven stakeholder management skills and a customer-first mindset
- ITIL Foundation certification a plus (V4 preferred)
- Fluent in English; Spanish is a plus
Complete Job Description
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