Technical Account Manager
Job Summary
Serving as a trusted advisor for existing customers, the full-time Technical Account Manager will manage client relationships, optimize cloud and cybersecurity solutions, and identify growth opportunities while working remotely.
Key responsibilities
- Act as the primary point of contact for assigned accounts, guiding onboarding and implementation processes
- Conduct regular check-ins and business reviews to monitor account health and drive optimization
- Collaborate with Support Services to troubleshoot technical issues and identify upsell/cross-sell opportunities
Required qualifications
- 3+ years of experience in a Technical Account Manager or similar client-facing technical role within a managed IT services provider environment
- Experience managing a portfolio of accounts and prioritizing competing demands
- Familiarity with CRM and customer success tools
- Experience with Microsoft 365 and Azure
- Comfortable discussing technical concepts with both technical and non-technical stakeholders
Complete Job Description
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