Technical Account Manager
Job Summary
Acting as a collaborative technical partner, the full-time remote Technical Account Manager will manage a portfolio of strategic and premium accounts, focusing on diagnosing technical issues, developing success plans, and translating complex findings into actionable business value stories.
Key responsibilities
- Serve as the primary technical partner for assigned accounts, collaborating closely with Customer Success Managers (CSMs) to ensure seamless support and strategy alignment
- Build and maintain technical success plans, translating diagnostics into clear business value and executive roadmaps for clients
- Conduct recurring technical health reviews and provide guidance on best practices for workflow design and configuration hygiene
Required qualifications
- 5+ years in a technical, customer-facing role such as Technical Account Management or Solutions Engineering
- Prior experience in fraud or payments
- Strong pattern recognition skills with APIs, webhooks, JSON, and data logs
- Working knowledge of SQL and data analysis for interpreting account-specific data
- Familiarity with machine learning concepts to explain model behavior and score changes to customers
Complete Job Description
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