Technical Account Manager
Job Summary
Driving platform adoption and ensuring technical health for enterprise security programs, the full-time remote Technical Account Manager will serve as a dedicated technical advisor, managing integrations and incident response while collaborating closely with Customer Success Managers.
Key responsibilities
- Drive platform adoption and technical health metrics for assigned accounts
- Build deep technical relationships with security practitioners and technical leaders
- Own technical incident response coordination with customers during security incidents
Required qualifications
- 5+ years of security industry experience, primarily in consultative customer-facing roles
- Deep technical expertise in two or more security product areas (e.g., EDR, NDR, SIEM)
- Experience in customer-facing technical roles such as solutions engineering or technical consulting
- Strong consultative skills with the ability to communicate complex technical concepts effectively
Complete Job Description
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