Technical Account Manager
Job Summary
Serving as the highest-level technical advisor for complex and high-impact customers, the remote Technical Account Manager III will manage executive partnerships, lead advanced architecture initiatives, and oversee critical escalations while operating with substantial autonomy.
Key responsibilities
- Build trusted relationships with customer executives and lead strategic account reviews and planning discussions
- Provide expert guidance on complex hosting environments, architecture, and business continuity while leading high-risk migrations and technical initiatives
- Mentor and provide technical direction to other Technical Account Managers, promoting consistent standards for customer engagement and account strategy
Required qualifications
- 4+ years of experience in technical support, technical account management, or a related field
- 2+ years of experience managing proactive technical relationships with customers
- Bachelor's degree in a related field or equivalent combination of education and experience
- Strong knowledge of hosting infrastructure, system architecture, and platform operations
- Demonstrated ability to troubleshoot complex technical issues and manage multiple projects effectively
Complete Job Description
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