Technical Account Manager
Job Summary
To support a growing customer base, the full-time Technical Account Manager will troubleshoot live issues, drive proof of value deployments, and collaborate with cross-functional teams to enhance customer experiences in a remote setting.
Key responsibilities
- Troubleshoot live issues, lead technical workshops, and resolve technical roadblocks
- Design, configure, and support customer proof of value environments while navigating deployment requirements
- Collaborate with Sales, Customer Success, Product, and Engineering to ensure a seamless customer experience from demo to renewal
Required qualifications
- 2-5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar)
- Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure)
- Strong problem-solving skills with a high comfort level in ambiguous situations
- Collaborative spirit with a calm, solutions-oriented presence
- Experience in SaaS is a bonus; cybersecurity experience is not required
Complete Job Description
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