Technical Account Manager
Job Summary
Managing a portfolio of SaaS customers remotely, the full-time Technical Account Manager will lead technical onboarding and feed integration, monitor feed health, and collaborate with product and sales teams to drive account expansion.
Key responsibilities
- Lead technical onboarding and feed integration setup for new SaaS customers
- Monitor feed health and troubleshoot integration issues to ensure customer satisfaction
- Collaborate with Product Marketing and sales to identify expansion opportunities within existing accounts
Required qualifications
- Experience in technical account management, solutions engineering, or account management in e-commerce or SaaS
- Ability to read feed specifications and debug integration issues
- Strong communication skills to convey technical details to diverse audiences
- Organizational skills to manage multiple accounts with varying integration complexities
- Native or professional proficiency in English
Complete Job Description
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