Technical Account Manager
Job Summary
Owning the technical relationship for assigned accounts, the full-time remote Technical Account Manager will manage customer deployments, integrations, and performance while serving as a trusted advisor to security and IT teams.
Key responsibilities
- Act as the technical owner of assigned accounts, ensuring comprehensive knowledge of customer architecture and integrations
- Monitor account health and usage patterns, proactively identifying gaps and recommending optimizations
- Coordinate customer feedback and feature requests with internal teams, ensuring alignment with customer objectives
Required qualifications
- 3+ years of hands-on experience with EDR/DLP endpoint technologies
- Experience in Technical Account Management, Solutions/Sales Engineering, or similar customer-facing technical roles
- Proven ability to resolve escalated technical issues and collaborate with engineering teams
- Strong organizational skills to manage multiple accounts and maintain clear documentation
- Deep knowledge of Windows, macOS, and Linux environments, including experience with SaaS-based security technologies
Complete Job Description
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