Technical Account Manager
Job Summary
Proactively monitoring merchant technical health, the full-time remote Technical Account Manager will serve as the primary technical point of contact for merchants post-go-live, supporting incident management and driving technical improvements to ensure operational stability and satisfaction.
Key responsibilities
- Monitor merchant performance and identify potential risks before they impact operations
- Act as the main technical contact for merchants, facilitating understanding of integrations and platform behavior
- Triage and escalate technical issues, ensuring timely resolution and clear communication with merchants
Required qualifications
- 3+ years in Technical Account Management, Merchant Support, or similar roles
- Strong technical understanding of online payment ecosystems, including APIs and transaction flows
- Experience with incident management and technical troubleshooting
- Fluent in Spanish and English, with experience working with LatAm merchants
- Startup environment experience is a plus
Complete Job Description
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