Technical Account Manager

Job Summary

Acting as a trusted technical advisor, the full-time Technical Account Manager will work remotely to help strategic customers maximize the value of their Dayshape environment by providing expert guidance, building strong relationships, and collaborating across teams to drive customer success.

Key responsibilities

• Build and maintain strong relationships with customer IT administrators and key stakeholders to understand their business objectives and resource management challenges
• Provide technical leadership by developing a deep understanding of each customer's Dayshape environment and offering expert guidance on configuration, integrations, and workflows
• Collaborate with Customer Success and Professional Services teams to identify opportunities for additional services and ensure customer satisfaction throughout the lifecycle

Required qualifications

• Experience in Technical Account Management, Solutions Consulting, or a similar customer-facing technical role
• Strong understanding of SaaS platforms, integrations, APIs, and enterprise technical environments
• Experience with workforce planning, resource management, or similar solutions
• Basic JavaScript skills and knowledge of database concepts, ideally with some experience using SQL
• Excellent stakeholder management skills with the ability to communicate effectively with both technical and business leaders