Technical Account Manager

Job Summary

Serving as the primary technical contact for enterprise corporate clients, the full-time Technical Account Manager will manage case intake, lead escalations for payment issues, and guide clients through testing and go-live processes in a remote work environment.

Key responsibilities

• Own case intake, follow-up, and client communication for assigned enterprise accounts until resolution
• Lead escalations for high-impact issues, coordinating internal teams to address non-routine cases
• Translate payment and integration events into actionable next steps for clients and maintain regular service cadence

Required qualifications

• 5+ years in technical account management, technical support escalation, or a similar client-facing technical role
• Knowledge of electronic payments and bank operations, including ACH processing and payment reconciliation
• Understanding of APIs and event-driven integrations, including data exchange and regulatory controls
• Experience in reading API responses and using case management tools
• Strong written and verbal communication skills with both executive and technical audiences