Technical Account Manager

Job Summary

Owning the client relationship, the full-time Technical Account Manager will focus on client satisfaction, retention, and revenue expansion through upselling and cross-selling while working remotely.

Key responsibilities

• Act as the client advocate to ensure a positive digital employee experience and manage client accounts
• Execute sales strategies, cultivate relationships with clients, and facilitate quarterly business reviews to identify new opportunities
• Manage the sales cycle for product and service opportunities within the existing client base, achieving inside sales quotas

Required qualifications

• 2 years of experience within a Managed Services organization
• 3 years in a Technical Account Management or Inside Sales role
• Demonstrated success in meeting or exceeding assigned sales quotas
• Experience closing recurring service sales
• Strong business awareness of how IT relates to business strategy and goals