Technical Account Manager

Job Summary

Managing a portfolio of named accounts, the full-time remote Technical Account Manager will drive technical adoption of the BigPanda platform, guide customers through measurable improvements, and collaborate with internal teams to ensure customer success.

Key responsibilities

• Own a book of named accounts and lead regular customer touchpoints to ensure a clear roadmap and path to value
• Drive technical adoption by identifying underutilized capabilities and building action plans for improvement
• Partner with Account Managers on renewal planning and identify cross-sell and upsell opportunities within accounts

Required qualifications

• 3+ years in a post-sales technical role with direct ownership of enterprise customer relationships
• Hands-on experience with monitoring, observability, incident management, or ITSM tooling
• Working knowledge of RESTful APIs and scripting languages such as Python or JavaScript
• Strong relationship management instincts with proactive communication skills
• High emotional intelligence to adapt communication style and build trust with stakeholders