Technical Account Manager
Job Summary
Owning the post-sale technical relationship, the full-time Technical Account Manager will manage customer outcomes, provide technical advisory services, and drive product adoption while collaborating closely with Sales and CX Operations.
Key responsibilities
- Co-own success plans with Sales for each customer, tracking value realization and managing risk
- Serve as a senior technical advisor, optimizing platform usage and advising on best practices and industry alignment
- Drive product adoption and expansion by identifying new use cases and collaborating with Sales on technical roadmap alignment
Required qualifications
- 7+ years in a senior post-sales technical role such as TAM, Solutions Architect, or Customer Success Engineer
- Strong technical expertise in master data management, data integration, or modern data platforms, with preferred experience in Semarchy products
- Proven architectural fluency in data modeling, integration patterns, and cloud deployment topologies
- Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously
- Demonstrated ability to translate technical capabilities into business outcomes for both technical and business stakeholders
Complete Job Description
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