Technical Account Manager
Job Summary
Managing a portfolio of accounts, the full-time remote Technical Account Manager will act as the technical point of contact for customers, resolve escalations beyond AI capabilities, and ensure smooth integrations and workflows while providing expert support around the clock.
Key responsibilities
- Act as the technical point of contact for assigned accounts, collaborating with account teams
- Resolve customer escalations using technical troubleshooting and AI tools, ensuring high satisfaction rates
- Own technical onboarding and implementation, including API integrations and workflow configuration
Required qualifications
- Background in the localization or translation industry, with an understanding of languages and international customers
- Experience using AI tools for troubleshooting and diagnostics
- Working knowledge of REST APIs and webhooks, with scripting experience in Python or JavaScript as a plus
- Familiarity with ticketing systems such as Zendesk and YouTrack
- Experience in technical support or quality assurance, particularly with CMS/TMS integrations
Complete Job Description
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