Technical Account Manager
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Job Summary
Managing a portfolio of up to 45 clients, the remote Associate Technical Account Manager will address customers' technical needs within the Microsoft tech stack, ensuring high client satisfaction and driving business value through customized solutions.
Key responsibilities
- Oversee account management and maintain strong relationships with clients, serving as their main point of contact for technical needs
- Collaborate with technical support and engineering teams to advocate for client needs and resolve issues effectively
- Lead monthly and quarterly business reviews to assess performance, discuss future needs, and identify opportunities for enhancing client value
Required qualifications
- Experience working with Salesforce or equivalent CRM solutions
- Proficiency in video conferencing platforms such as Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting
- ITIL/ITSM service delivery ticket solution skills
- Microsoft certifications
- Bachelor's degree in computer science, information systems, or business preferred
Complete Job Description
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