Technical Account Manager
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Job Summary
Owning the technical success of a designated set of customers, the full-time remote Technical Account Manager will manage relationships, drive technical objectives, and ensure the effective adoption of integration solutions while collaborating with engineering and product teams.
Key responsibilities
- Understand each customer's software business and align integration priorities with their product and business goals
- Lead technical conversations with customer teams, providing recommendations and ensuring accountability for project progress
- Identify customer needs for guidance, organizing sessions with technical experts to enhance their capabilities and operational effectiveness
Required qualifications
- 3+ years in a customer-facing technical role in B2B SaaS, such as technical account management or implementation engineering
- Strong technical foundation in production integrations, including REST APIs and error handling
- Experience managing ongoing technical relationships across multiple customers and driving measurable results
- Ability to effectively use AI tools for account research and technical investigations
- Comfortable working as part of a fully remote team, residing in the United States
Complete Job Description
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