Technical Account Manager

Job Summary

As a full-time Technical Account Manager, the successful candidate will strategically partner with key business customers to ensure they receive the necessary guidance and resources to optimize their use of the cloud platform while working remotely.

Key Responsibilities

• Provide technical consultation and design tailored infrastructure architectures for customers
• Manage key accounts, driving customer engagement, retention, and expansion of DigitalOcean workloads
• Act as the voice of the customer, collaborating with internal teams to address technical challenges and enhance user experience

Required Qualifications

• Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation
• Familiarity with major cloud platforms (AWS, Google Cloud Platform, or Azure) and related tools (Terraform, Ansible, Docker)
• Strong analytical skills to monitor customer trends and identify growth opportunities
• Experience in Technical Account Management or similar roles within fast-paced environments
• Technical presentation skills with the ability to communicate complex concepts to varied audiences