Technical Account Manager

Job Summary

As a full-time remote Technical Account Manager, the successful candidate will manage key business accounts, providing technical consultation and strategic support to ensure customers maximize their use of the cloud platform while fostering long-term relationships.

Key responsibilities:

• Develop and maintain expertise in DigitalOcean's product offerings and assist customers in designing tailored infrastructure architectures
• Engage proactively with customers to drive account growth, retention, and performance optimization through regular consultations and quarterly business reviews
• Act as the voice of the customer within the organization, collaborating with internal teams to address technical challenges and enhance customer experiences

Required qualifications:

• Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation tools
• Familiarity with programming or development in at least one mainstream language, and proficiency with major cloud platforms like AWS, Google Cloud, or Azure
• Strong analytical skills to monitor customer trends and identify opportunities for growth
• Experience in Technical Account Management, Customer Success, or Solutions Engineering roles, preferably in a startup environment
• Cloud certifications (AWS/GCP/Azure) and familiarity with tools like Terraform and Ansible are a plus