Technical Account Manager

Job Summary

Partnering with key business customers, the full-time Technical Account Manager will provide strategic guidance, technical consultation, and proactive support to ensure optimal use of the cloud platform while working remotely.

Key Responsibilities

• Develop and maintain expertise in the DigitalOcean product portfolio, providing tailored infrastructure architecture and technical consultation to customers
• Manage key accounts, driving customer engagement, retention, and growth through regular assessments and strategy alignment
• Act as the voice of the customer, collaborating with internal teams to resolve issues and enhance the customer experience

Required Qualifications

• Proven experience in cloud infrastructure with deep knowledge of Linux, distributed systems, and automation
• Programming experience in at least one mainstream language (e.g., Python, Go) and familiarity with tools like Terraform and Ansible
• Strong analytical skills to monitor customer trends and identify opportunities for improvement
• Experience in customer advocacy and translating feedback into actionable insights
• Self-starter with a passion for technology and adaptability to changes in the cloud ecosystem