Technical Account Manager

Job Summary

Managing key business accounts, the full-time Technical Account Manager will provide strategic guidance, technical consultation, and proactive customer engagement to help clients maximize their use of the cloud platform in a remote environment.

Key responsibilities

• Develop and maintain expertise in cloud technology, providing tailored infrastructure architecture design and technical consultations
• Drive customer engagement and retention through regular assessments, identifying opportunities for growth and optimization of cloud deployments
• Act as the voice of the customer, collaborating with internal teams to address technical challenges and enhance customer experiences

Required qualifications

• Proven experience in cloud infrastructure with knowledge of Linux, distributed systems, and automation tools
• Familiarity with major cloud platforms (AWS, GCP, Azure) and programming skills in at least one mainstream language (e.g., Python, Go)
• Strong analytical skills to monitor customer trends and deliver actionable insights for improvement
• Experience in a customer-facing technical role, advocating for customer needs and translating feedback into solutions
• Ability to create and deliver technical presentations and training sessions for diverse audiences