Technical Account Manager
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Job Summary
As a full-time remote Technical Account Manager, the successful candidate will manage relationships with enterprise customers, ensuring they maximize the value of Plotly/Dash Enterprise through enablement, implementation, and user adoption strategies.
Key responsibilities:
- Take ownership of customer relationships, actively monitoring health and usage data to drive sustained adoption
- Work closely with customers to understand their needs and provide tailored guidance on product usage and best practices
- Collaborate with Account Executives to drive customer retention and expansion, demonstrating value to stakeholders at all levels
Required qualifications:
- Prior experience in a technical customer-facing role such as Sales Engineering, Support, or Customer Success
- Proficiency in Python, with basic to intermediate coding skills; knowledge of JavaScript or BI tools is a bonus
- Strong understanding of data science, analytics, and software development workflows
- Ability to manage competing priorities across a portfolio of customers
- Confidence in communicating with technical and executive stakeholders
Complete Job Description
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