Technical Account Manager
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Job Summary
Leading the post-sales technical relationship with customers, the full-time Technical Account Manager will guide onboarding, drive product adoption, and collaborate with cross-functional teams remotely.
Key responsibilities
- Oversee customer onboarding and implementation activities, ensuring technical coordination and follow-through
- Act as the primary technical contact for customers throughout the post-sales lifecycle, addressing their needs and inquiries
- Collaborate with Product, Engineering, and Data teams to troubleshoot issues and develop practical solutions for customer success
Required qualifications
- Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or similar
- Strong preference for experience in cybersecurity companies or with highly technical products
- Proven ability to lead technical onboarding and implementation processes for enterprise customers
- Strong troubleshooting skills across integrations, APIs, and workflows
- Ability to work cross-functionally and translate customer needs into technical outcomes
Complete Job Description
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