Technical Account Manager
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Job Summary
Working remotely, the full-time Technical Account Manager will serve as the post-sale technical expert for live US and EMEA clients, diagnosing issues, auditing performance, and scoping technical requests in collaboration with cross-functional teams.
Key responsibilities
- Investigate and resolve live issues related to conversion integrity and tracking gaps
- Run performance audits of client setups and provide actionable recommendations
- Scope technical asks and document specifications for Professional Services Engineering
Required qualifications
- 3+ years in a post-sale technical role at a SaaS or martech company
- Hands-on experience with web tracking debugging tools, including GTM and Adobe Launch
- Familiarity with major ESPs and their API connections
- Knowledge of SFTP, cloud buckets, REST APIs, and JSON
- Experience with attribution and conversion analytics, especially GA4
Complete Job Description
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