Technical Account Manager
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Job Summary
Managing client relationships in the freight brokerage sector, the full-time Technical Account Manager will provide support, drive product adoption, and ensure customer satisfaction while working remotely.
Key responsibilities
- Develop and maintain strong relationships with clients to understand their needs and ensure successful product implementation
- Drive product adoption and usage by providing training and support to clients
- Collaborate with internal teams to resolve client issues and enhance service delivery
Required qualifications
- Proven experience in account management or customer success, preferably in the freight brokerage or logistics industry
- Strong understanding of software solutions and their application in freight brokerage
- Ability to analyze client data and provide actionable insights
- Experience in managing multiple client accounts simultaneously
- Bachelor's degree in a relevant field or equivalent experience
Complete Job Description
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