Technical Account Manager
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Job Summary
Serving as the primary advocate for assigned accounts, the full-time remote Technical Account Manager will orchestrate technical success, drive long-term platform adoption, and analyze complex network performance data to provide actionable insights for global enterprises.
Key responsibilities
- Orchestrate technical success and drive long-term platform adoption for assigned accounts
- Analyze complex network performance data to transform technical roadblocks into strategic business opportunities
- Lead periodic business reviews and technical health check-ins in collaboration with Engineering, Sales, and Customer Success teams
Required qualifications
- Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years, or PhD with 1+ year of related experience
- Experience in a customer-facing technical role, such as Technical Account Management or Solutions Engineering
- Familiarity with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience administering Linux systems and performing network connectivity checks
- Experience with application and network performance analysis solutions
Complete Job Description
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