Technical Account Manager
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Job Summary
As a full-time Technical Account Manager, the successful candidate will serve as the primary technical advisor for mid-market clients, managing onboarding, platform optimization, and customer enablement while working remotely.
Key responsibilities
- Build and maintain strong relationships with technical buyers and champions within assigned accounts
- Lead technical check-ins, platform reviews, and service performance discussions, ensuring customer satisfaction
- Proactively monitor account health and resolve customer escalations by coordinating with internal teams
Required qualifications
- 5-8 years of experience in customer success, technical support, or technical account management in IT/security
- Strong understanding of cybersecurity, including incident response and threat intelligence
- Ability to translate the needs of SOC and IR teams into effective account strategies
- Strong presentation skills for engaging mid-sized and cross-functional groups
- Familiarity with security frameworks such as NIST or MITRE ATT&CK is preferred
Complete Job Description
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