Technical Account Manager
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Job Summary
Working remotely in a full-time capacity, the Technical Account Manager will provide adoption guidance and support for Red Hat OpenShift and Infrastructure solutions, proactively managing customer environments and advocating for their needs.
Key responsibilities
- Conduct regular technical reviews of customer infrastructure to identify and mitigate potential risks
- Deliver technical advice to optimize performance across Red Hat products and support complex technical challenges
- Partner with internal teams to debug and resolve customer issues while managing case documentation
Required qualifications
- 3+ years of Linux or UNIX system administration experience
- Prior experience in a support, development, engineering, or quality assurance organization
- Technical knowledge of the Linux kernel and file system
- Ability to manage and grow enterprise customer relationships through proactive support
- Hands-on experience with various hardware vendors
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