Technical Account Manager
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Job Summary
Supporting prospects and customers across Latin America, the full-time remote Technical Account Manager will troubleshoot live issues, drive Proof of Value deployments, and collaborate with Sales and Customer Success to enhance the customer experience.
Key Responsibilities
- Troubleshoot live issues, lead technical workshops, and break down technical roadblocks
- Design, configure, and support customer Proof of Value environments and navigate deployment requirements
- Collaborate with Sales, Customer Success, Product, and Engineering to ensure a seamless customer experience from demo to renewal
Required Qualifications
- 2-5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar)
- Fluency in English and Spanish, with strong communication skills in both languages
- Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure)
- High comfort with ambiguity and quick learning in troubleshooting live scenarios
- A collaborative spirit with a calm, solutions-oriented presence
Complete Job Description
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