Technical Account Manager

Job Summary

Serving as the primary technical liaison for assigned client accounts, the full-time remote Technical Account Manager will manage client relationships, oversee service delivery, and provide strategic IT advisory to ensure client satisfaction and drive technology adoption.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships while conducting regular business reviews to assess service performance
• Oversee the performance of managed services delivery and ensure compliance with service level agreements
• Identify opportunities for service expansion and collaborate with sales to develop technology proposals aligned with client objectives

Required Qualifications

• 3-5 years of experience in technical account management, IT consulting, or managed services
• Strong understanding of enterprise IT infrastructure and proficiency with cloud technologies
• Experience with compliance and audit frameworks relevant to regulated customers
• Excellent presentation and business review facilitation skills
• Bachelor's degree in Computer Science, Information Technology, Business, or related field, or equivalent work experience