Technical Account Manager
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Job Summary
Managing a portfolio of up to 45 clients, the remote Associate Technical Account Manager will address customers' technical needs within the Microsoft tech stack, ensuring high levels of client satisfaction and driving customer-centric improvements.
Key responsibilities
- Oversee account management, ensuring proactive identification and resolution of risks to minimize downtime
- Act as a customer advocate by collaborating with technical support and engineering teams to align services with client needs
- Lead monthly and quarterly business reviews to discuss performance, future needs, and opportunities for enhanced client value
Required qualifications
- Experience working with Salesforce or equivalent CRM solutions
- Proficiency in video conferencing platforms such as Microsoft Skype, Cisco WebEx, or Citrix GoToMeeting
- ITIL/ITSM service delivery ticket solution skills
- Microsoft certifications
- Bachelor's degree in computer science, information systems, or business preferred
Complete Job Description
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