Technical Account Manager

Job Summary

As a full-time remote Technical Account Manager, the successful candidate will manage customer relationships, drive adoption of the Wiz platform, and provide strategic technical guidance throughout the customer journey, ensuring satisfaction and value realization.

Key responsibilities

• Serve as a trusted technical advisor, guiding customers through deployment and operationalization of the Wiz platform
• Drive customer satisfaction and business value by helping clients develop success plans and achieve measurable goals
• Advocate for customer needs by documenting requests and collaborating with internal teams to address issues and improve processes

Required qualifications

• 5-8+ years of experience in technical customer-facing roles, preferably in cloud or cloud-security products
• B.S. in Computer Science, Engineering, or a related field, or equivalent experience
• Strong understanding of cloud services and architecture, with familiarity in at least one major CSP (AWS/GCP/Azure/OCI)
• Proven track record of managing a book of business with enterprise clients and driving successful customer outcomes
• Experience with cloud-security best practices and technologies, including familiarity with container and DevOps technologies