Technical Account Manager
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Job Summary
Serving as the primary technical liaison for assigned client accounts, the full-time Technical Account Manager will manage client relationships, oversee service delivery, and provide strategic IT guidance while working remotely from DFW or Denver.
Key responsibilities
- Build and maintain strong client relationships, conducting regular business reviews to assess satisfaction and service performance
- Oversee managed services delivery and ensure compliance with SLAs while advocating for customer needs within internal teams
- Identify opportunities for service expansion and collaborate with sales to develop technology proposals that align with client objectives
Required qualifications
- 3-5 years of experience in technical account management, IT consulting, or managed services
- Strong understanding of enterprise IT infrastructure and proficiency with cloud technologies
- Experience with MSP service delivery models and ITIL frameworks
- Demonstrated success in account retention and growth
- Bachelor's degree in Computer Science, Information Technology, Business, or related field, or equivalent work experience
Complete Job Description
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