Technical Account Manager
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Job Summary
Serving as a trusted technical advisor, the full-time remote Technical Account Manager will manage key customer relationships, ensuring platform success and adoption while driving measurable business outcomes in complex environments.
Key responsibilities:
- Maintain a success plan aligned with customer business objectives and oversee end-to-end service delivery
- Act as the primary technical authority, guiding architecture discussions and providing deployment guidance
- Evaluate and monitor customer usage to drive adoption, optimize performance, and facilitate executive business reviews
Required qualifications:
- Deep technical expertise with the Dynatrace platform and enterprise observability architectures
- Experience supporting large, complex enterprise customers with proven success in managing success plans
- Strong understanding of modern application stacks and cloud platforms (AWS, Azure, GCP)
- Excellent communication skills for conveying complex technical topics to executive audiences
- Experience in managing program risks and escalations in complex enterprise environments
Complete Job Description
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