Technical Account Manager - Texas
Job Summary
Owning the customer journey, the full-time remote Technical Account Manager - Texas will manage a portfolio of clients from onboarding through renewal, driving platform adoption and collaborating with Account Executives to ensure customer success and value realization.
Key responsibilities
- Manage the Customer Lifecycle by serving as the primary point of contact for customer health and value realization
- Drive Value & Adoption by guiding customers to fully utilize the platform to achieve their risk management goals
- Partner on Renewals & Expansion by identifying upsell opportunities and working closely with Account Executives on renewals
Required qualifications
- 4+ years of experience in a customer-facing post-sales role at a B2B SaaS company
- Technical aptitude to discuss APIs, integrations, and troubleshoot software workflows
- Proven collaboration skills with Sales/Account Executives on account planning and retention
- Strong domain knowledge in GRC (Governance, Risk, and Compliance) or TPRM
- Self-motivated with a startup mindset, comfortable in a fast-paced environment
Complete Job Description
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