Technical Analyst, ITSM
Job Summary
Focused on managing the Configuration Management Database (CMDB) and IT Service Management (ITSM) processes, the full-time Technical Analyst, ITSM will work remotely to ensure data integrity, support IT operations, and enhance service delivery.
Key responsibilities
- Manage and maintain the CMDB to ensure accurate configuration item data
- Support ITSM processes by analyzing and improving service management practices
- Collaborate with cross-functional teams to enhance IT operations and service delivery
Required qualifications
- Experience with CMDB and ITSM tools and processes
- Strong understanding of ITIL framework and best practices
- Proficiency in data analysis and reporting
- Ability to work independently in a remote environment
- Bachelor's degree in Information Technology or a related field
Complete Job Description
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