Technical Analyst, ITSM
Job Summary
To enhance IT service management processes, the full-time Technical Analyst, ITSM will manage the configuration management database (CMDB) and support ITSM initiatives while working remotely.
Key responsibilities
- Manage and maintain the configuration management database (CMDB) to ensure accurate data representation
- Support ITSM processes by analyzing and improving service management workflows
- Collaborate with cross-functional teams to implement ITSM best practices and tools
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience with ITSM tools and methodologies, particularly in CMDB management
- Strong understanding of ITIL framework and service management principles
- Proficiency in data analysis and reporting tools
- Ability to work independently in a remote environment
Complete Job Description
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