Technical Assistance Center Technician
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Job Summary
Offering a fully remote opportunity, the Technical Assistance Center Technician will manage incident communications, monitor and troubleshoot broadband and satellite networks, and coordinate vendor support while working a 12-hour, 2-2-3 schedule.
Key responsibilities
- Serve as a central hub for incident management and communications across network operations
- Monitor, troubleshoot, and support broadband, satellite, and IP network infrastructure
- Lead response efforts during circuit-impacting events and service outages, ensuring rapid diagnosis and resolution
Required qualifications
- 2+ years of experience in technical troubleshooting in a NOC, TAC, call center, or enterprise IT environment
- Experience managing network incidents, including outages or service degradations
- Proven ability to escalate and coordinate with vendors to resolve complex technical issues
- Introductory experience with AI tools and Large Language Models (LLMs)
- Basic familiarity with query languages or data analysis tools (e.g., SQL, KQL, or similar)
Complete Job Description
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