Technical Care Associate
Job Summary
To support Amazon Leo's mission of delivering reliable broadband connectivity, the full-time Technical Care Associate will provide professional technical support to customers, manage escalations, and collaborate with teams to resolve complex issues, all while working remotely.
Key responsibilities
- Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels
- Offer detailed technical support with clear and professional communication
- Document steps and resolutions in a clear, easy-to-follow format and help create knowledge base articles
Required qualifications
- 2+ years of customer service experience
- Flexible schedule availability, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- High school diploma or equivalent
- Fluency in English, both written and spoken
Complete Job Description
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