Technical Client Service Manager
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Job Summary
Serving as the primary liaison for clients, the full-time Technical Client Service Manager will ensure client satisfaction and successful service delivery in a remote environment, while managing client relationships and addressing concerns related to cybersecurity services.
Key responsibilities
- Act as the primary point of contact for assigned clients, building and maintaining strong relationships
- Ensure services are delivered according to agreed-upon Service Level Agreements (SLAs) and monitor service performance
- Coordinate with technical teams to resolve client issues and provide regular updates on service performance and security incidents
Required qualifications
- Education in Information Security or a related field, or equivalent experience
- Proven experience in a managed services provider (MSP) or MSSP environment
- Certifications such as CompTIA Security+, CISSP, or CISM are a plus
- Experience managing service delivery projects and coordinating with technical teams
- Strong knowledge of Service Level Agreements (SLAs) and the IT/Security industry
Complete Job Description
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