Technical Communication Specialist
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Job Summary
To support a growing program, the full-time Technical Communication Specialist will write and maintain user-facing content for a public website, collaborate with the Customer Service Center to enhance user experience, and coordinate virtual learning events, all while working remotely or in a hybrid setup if local to Maryland.
Key responsibilities
- Write, edit, and maintain user-facing instructional content for the program's public website
- Collaborate with the Customer Service Center to identify user challenges and translate findings into content improvements
- Coordinate program webinars and virtual learning events, including scheduling and post-event follow-up
Required qualifications
- 3+ years of experience writing user-facing instructional or support content for software applications
- Strong command of plain language writing and experience producing accessible web content
- Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint
- Ability to manage multiple content assignments with competing deadlines in a remote environment
- Bachelor's degree in English, Communications, Journalism, Technical Writing, or a related field
Complete Job Description
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