Technical Coordinator
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Job Summary
Working remotely, the full-time Technical Coordinator will manage customer interactions, gather information for technical installations, and coordinate the deployment of solutions while ensuring compliance with operational standards.
Key responsibilities:
- Collaborate with Technical Analysts and Customer Success Managers for the deployment of customer solutions
- Recognize and prioritize incidents based on customer requirements and operational impact
- Maintain accountability for technical issues until resolved and contribute to knowledge base updates
Required qualifications:
- Associate degree in Information Technology, Computer Science, Engineering, Communications, or equivalent experience
- Experience in IP network troubleshooting, LAN, and WAN environments
- Understanding of voice infrastructure, including VoIP and general telephony concepts
- Technical writing experience and ability to create diagrams and documentation
- Legally authorized to work in the United States without current or future employer sponsorship
Complete Job Description
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