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Technical Coordinator, Audit Support
Job Summary
A company is looking for an Audit Product Support Technical Coordinator.
Key Responsibilities
- Respond to support tickets and customer queries, including complex audit-based inquiries
- Maintain up-to-date product knowledge and manage support resources for customers
- Assist the Product Support Manager with team training, incident management, and reporting
Required Qualifications and Education
- Experience in External Financial Audit
- Background in SaaS or web applications
- Experience in developing and maintaining a knowledge base
- Previous experience in product support
- ITSM/ITIL/KCS certification or equivalent
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COMPLETE JOB DESCRIPTION
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Company Overview
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