Technical CRM Specialist
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Job Summary
Supporting the reliable execution of lifecycle email and SMS programs, the part-time contract Technical CRM & QA Specialist will leverage deep Braze expertise to manage campaign launches, perform quality assurance on complex Canvases, and troubleshoot technical issues remotely.
Key responsibilities
- Test Braze Canvases and campaigns before launch, ensuring accuracy in audience segments and triggers
- Validate Liquid logic and message rendering, including email HTML and SMS content checks
- Investigate delivery failures and document bugs with clear diagnostic steps for engineering teams
Required qualifications
- At least 2 years of hands-on experience with Braze Canvases and campaigns
- Advanced Liquid scripting skills, including conditional logic and arrays
- Experience with email HTML, CSS, and technical SMS requirements
- Working knowledge of REST APIs, webhooks, and data flows into CRM platforms
- Experience developing QA checklists and documenting bugs in project management tools
Complete Job Description
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